Technical support roles require a blend of technical expertise, problem-solving abilities, and strong communication skills. 

Here are the required skills for a technical support role in point form:

1. Technical Skills

• Troubleshooting and Problem Solving
• Hardware and Software Knowledge
• Operating System Knowledge (Windows, macOS, Linux)
• Remote Desktop Tools (TeamViewer, AnyDesk, etc.)
• Basic Database Management (SQL)
• Cloud Services Knowledge (AWS, Azure, Office 365)

2. Communication Skills

• Clear and Concise Communication
• Active Listening
• Strong Written Communication (Emails, Documentation)

3. Customer Service Skills

• Patience and Empathy
• Conflict Resolution
• Time Management and Prioritization

4. Analytical and Critical Thinking

• Root Cause Analysis
• Attention to Detail
• Systematic Troubleshooting Approach

5. Adaptability

• Learning New Technologies
• Flexibility to Adjust to Changes

6. Teamwork and Collaboration

• Collaboration with Technical Teams (Developers, Engineers)
• Knowledge Sharing and Contributing to Internal Resources

7. Ticketing Systems & Documentation

• Experience with Help Desk Software
• Creating and Maintaining Knowledge Articles

8. Security Awareness

• Basic Cybersecurity Knowledge
• Protecting Customer Data

9. Project Management (for Senior Roles)

• Project Coordination and Management
• Reporting and Performance Tracking