Key Responsibilities:

• Monitor and evaluate outbound sales calls to assess agent performance and adherence to quality standards.
• Identify areas for improvement in sales techniques, product knowledge, and customer interactions.
• Provide timely and constructive feedback to agents, coaching them on best practices and areas for development.
• Develop and implement quality assurance initiatives and performance improvement plans.
• Conduct regular audits of sales processes and documentation to ensure accuracy and compliance.
• Collaborate with telesales managers to identify training needs and develop training materials and programs.
• Analyze data and trends to identify patterns and opportunities for process improvement.
• Prepare and present reports on quality metrics and performance trends to management.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience as a quality analyst or similar role in a telesales or customer service environment.
• Strong understanding of sales processes and techniques.
• Excellent analytical and problem-solving skills.
• Exceptional attention to detail and ability to multitask.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM software.
• Certification in quality management (e.g., Six Sigma) is a plus.

If you are passionate about quality and sales excellence and possess the skills and experience outlined above, we encourage you to apply for this exciting opportunity to join our telesales team.