Job Description

Customer Support Executive :

These role involves providing customer support, addressing inquiries, and processing transactions. It requires maintaining service quality, accuracy, and efficient communication.

Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, or chat with professionalism and patience.
Issue Resolution: Resolve customer concerns, troubleshoot problems, and provide effective solutions.
Process Adherence: Follow established processes, guidelines, and protocols to ensure consistent service delivery.
Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail and efficiency.

Qualifications:

Education: High school diploma or equivalent; some roles may require higher education.
Communication Skills: Strong verbal and written communication skills in the relevant language(s).
Customer Service Orientation: Prior experience in customer service or call center is beneficial.
Computer Literacy: Proficiency in using computer systems, software, and data entry.
Problem-Solving: Ability to analyze situations and provide effective solutions.
Adaptability: Flexible to work in shifts, adapt to changing processes, and handle varying customer needs.

Job Type: Full-time

Time-9.30 Am- 7.30 Pm